Skip to main content
The Shipping screen sets one pricing option for your whole store. If you choose Fluid Rates, you set up shipping methods and their rates on the Shipping Methods screen.

​
Where to find it

In the admin, click the Settings gear in the top bar. In the Settings sidebar, under Commerce, select Shipping.

​
What’s on the screen

The Shipping Pricing Options card lists four options. You can select only one. The selected option is highlighted and shows a button that opens the screen where you set it up.
  • Product-based Rates: you enter a shipping rate for each product variant in each country it’s sold in. Click View Products to open your product list.
  • Flat Country Rates: you charge a fixed shipping fee based on the destination country. Click View Countries to open the Countries screen, where each country has a Shipping/handling Fee. See Countries.
  • Use a Droplet: you connect your shipping calculation through a droplet integration. Click View Droplets to open the Droplets screen.
  • Fluid Rates: you define your own shipping methods with tiered rates based on price or weight, with pricing by country and state. Click Manage Shipping Methods to open the Shipping Methods screen.
For Product-based Rates, open a product and click a variant in its variant table. The variant’s pricing table has a row for each country. Enter the rate in the Shipping column, then click Save at the top of the variant page. The Shipping Methods screen lists your methods in a table with Name, Rate Type, Currency, Rates, Priority and Status columns. The All, Active, Inactive and Draft tabs filter the list. Import CSV and Add Shipping Method are at the top of the screen.

​
Tasks

​
Change how shipping is calculated

To switch to Fluid Rates, follow Set up Fluid Rates instead, so checkout has rates as soon as you save.
1

Select an option

Under Shipping Pricing Options, click the option you want.
2

Save

Click Save at the top of the screen. The message Shipping option updated successfully appears.
If you click the button under the option before you save, you lose your selection.
3

Finish setup

Click the button under the selected option and set it up from there, as described for each option above.

​
Set up Fluid Rates

Until your company has at least one shipping method, of any status, Fluid calculates shipping the same way as Product-based Rates. After that, checkout offers only Active methods that have a tier matching the order. If none match, checkout has no shipping option to offer.
Add your methods and their rates before you save Fluid Rates, so checkout always has a rate to offer.
1

Open Shipping Methods

On the Shipping screen, select Fluid Rates and click Manage Shipping Methods. You save Fluid Rates in the last step.
2

Add a shipping method

Click Add Shipping Method. Enter a Name, such as Standard Shipping, and select a Warehouse. Both are required. For Rate Type, choose Price-based or Weight-based. If you choose Weight-based, also select a Weight Unit.You can also set Currency Code (USD by default), Delivery Time Estimate, Priority (lower = shown first) and Status (Active by default, Inactive or Draft). Click Save.
3

Open the method

In the shipping methods list, click the method you just added. The Rates section appears only when you open a saved method.
4

Add a rate

Under Rates, click Add Rate. Choose a Country, or leave Global (all countries). If the country has states, you can choose a State, or leave All states.Enter Min and Max for the price or weight range the tier covers, and the shipping Price for that range. Price is required. Click Apply, then repeat for each tier.Each tier for a location must start 0.01 above the previous tier’s Max. See Why won’t my Fluid Rates tiers save? below.
Global tiers apply only while the method has no tiers for a specific country. After you add a tier for any country, checkout ignores the method’s Global tiers. The method is then offered only for addresses whose state, or whose country under All states, has a matching tier.
5

Save the rates

Click Save changes next to Add Rate. It appears once you have unsaved rate changes, along with a count of them.
The Save button at the bottom of the panel saves only the method’s details and closes the panel. Closing the panel also throws away rates you haven’t saved, so click Save changes first.
6

Switch to Fluid Rates

Go back to the Shipping screen: in the Settings sidebar, under Commerce, select Shipping. Select Fluid Rates and click Save.

​
Import methods and rates from a CSV

To create many methods and rates at once, import them from a CSV file.
New weight-based methods that the import creates use pounds. If your file’s weights are in another unit, open each new method after the import, set Weight Unit, and click Save.
1

Open the import window

On the Shipping Methods screen, click Import CSV. The Import Shipping Methods window lists the required columns. Click Download sample CSV for an example file.
2

Choose your file

Click Select File, or drag a CSV file onto the window.
3

Set defaults

This step appears if your file is missing any of these columns: warehouse, rate_type, currency_code, status or delivery_estimate. The window asks you to set a default for each missing column.If your file has no warehouse column, select a Warehouse. It’s required. Rate Type starts at Weight-based. Click Continue.
4

Review corrections

This step appears only if Fluid corrected values in your file, such as letter case or extra spaces. Click Accept Corrections, or click Reject & Re-upload to choose another file.
5

Import

The preview marks each method New or Replace rates and lists any errors. Rows with errors aren’t imported, and neither is a weight-based method whose tiers have errors. To fix errors, correct your file and click Replace to choose it again.Click the import button. It shows the number of methods, for example Import 3 Methods. When the import finishes, click Close.
The import matches methods by name, ignoring capitalization. If a method in the file already exists, the import replaces its rates for each location in the file and keeps its rates for other locations. It doesn’t change the method’s other settings.

​
Edit a shipping method

1

Open the method

On the Shipping Methods screen, click the method. The Edit Shipping Method panel opens.
2

Change its rates

To edit a rate, click its pencil icon, change it, and click the check mark icon. To remove a rate, click its trash icon.Until you save, a saved rate you removed stays in the list with an undo icon that brings it back. To drop all unsaved rate changes, click Discard.
3

Save the rates

Click Save changes next to Add Rate.
4

Change its details

Change the method’s details, such as Name or Status, and click Save at the bottom of the panel.You can’t change a method’s Warehouse after you create it. Picking another warehouse in the panel doesn’t change it. To use a different warehouse, add a new method.

​
Delete a shipping method

Deleting a method also deletes all of its rates, and you can’t undo it. To take a method out of checkout but keep it, set its Status to Inactive instead.
1

Choose Delete

On the Shipping Methods screen, open the three-dot menu at the end of the method’s row and click Delete.
2

Confirm

In the Delete shipping method? dialog, click Delete.

​
Tips

Each permission below is a switch in an area on your role’s Permissions tab.
  • Orders: Access order settings and configuration (Checkout, Shipping, Taxes) shows Shipping in the Settings sidebar and lets you open this screen and the Shipping Methods screen.
  • Companies: View company details is needed to load this screen. Without it, the screen doesn’t open.
  • Companies: Edit company details is needed to save a shipping option.
  • Orders: View orders list, order details, and order history is needed to see your shipping methods.
  • Orders: Edit order details, add notes, and update status is needed to add, edit, import or delete methods and rates.
Orders is in the Commerce card and Companies is in the Settings card. An admin who manages roles can turn these on. They open your role on the Roles screen, open the card on the Permissions tab, and click the area to see its switches. See Roles.
Save stays grayed out until you select an option that’s different from the saved one. It’s also unavailable while the screen is loading or saving.
Tiers for the same location (Global, a country under All states, or one state) must be continuous. Each tier’s Min must be exactly 0.01 above the previous tier’s Max, for example 0 to 49.99, then 50 to 99.99. If two tiers overlap or leave a gap, an error names the location and the value the next tier should start at.Each tier’s Max must also be greater than its Min. For a Weight-based method, each location’s first tier must start at 0. If a tier breaks one of these rules, an error appears above the rates and Fluid doesn’t save any of your rate changes.
When you click Add Rate, Min starts 0.01 above the highest Max among the method’s rates, or at 0 if it has none. If you’re starting tiers for a different country or state, change Min to where that location’s first tier begins. For a Weight-based method, that’s 0.Adding tiers for a specific country to a method that has Global tiers means checkout stops using its Global tiers. See the note in Set up Fluid Rates.
The Warehouse list shows your company’s warehouses. If it’s empty, add a warehouse first. See Warehouses.The list is also empty if your role can’t view warehouses. In that case, an error that starts with Failed to load warehouses appears when you open the Shipping Methods screen. An admin who manages roles can give your role View only or Full access to Warehouses, in the Settings card. See Roles.