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Use the Countries screen to manage the countries your company sells in. You can add a country, change its settings, or delete it.

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Where to find it

In the admin, click the Settings gear in the top bar. In the Settings sidebar, under Commerce, select Countries.

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What’s on the screen

The Add Country button is in the page header. The table lists one row per country:
  • Country: the country’s flag and name. A country can also show a badge:
  • Tax Mode: how tax is calculated for the country, such as Fluid’s Tax Solution or Free Tax. This column appears only when your company’s tax calculation is set to Per Country on the Taxes screen.
  • Currency: the currency code the country uses.
  • Fulfillment Warehouse: the warehouse assigned to the country, or a dash if none is set.
  • Shipping/Handling Fee: the country’s fee, shown with its currency symbol.
  • Last Updated: when the country was last changed, for example Today or 3 days ago. Changes 30 or more days old show the date.
Use the sort menu or the search box above the table. Search finds countries by name, currency or warehouse. Click a row, or choose Edit from its actions menu, to open the Edit Country panel. The actions menu also has Delete.

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Country panel fields

Add Country and Edit Country open the same panel. From top to bottom, it has:
  • Mode: choose NFR, OTG or USD. New countries start on NFR. Under the buttons, the panel describes the selected mode:
    • NFR (Not For Resale): sample-only, no local commerce.
    • OTG (On The Ground): full commerce with a local entity.
    • USD: cross-border selling settled in US dollars.
  • Country (required): the country to add. You can’t change it after the country is saved.
  • Currency (required): the currency the country uses. Each option shows a currency code and name.
  • Fulfillment Warehouse: choose one of the warehouses on the Warehouse screen.
  • Shipping/handling Fee: a number, in the currency you choose for the country. If the Shipping screen is set to Flat Country Rates, this is the fee charged for orders shipped to this country.
  • Default Country: a switch. Turn it on to make this your company’s default country.
  • Business tax ID number: the country’s tax registration number, such as a VAT, GST or EIN number. You can also edit it on the Taxes screen.
  • Enable 3DS: choose Enabled to turn on 3D Secure authentication for card payments on orders to this country, where your payment gateway supports it. Choose Disabled to use normal card authorization without a country-level 3DS requirement. New countries start on Disabled.
  • Legal Disclaimer: a reminder that business laws vary by country, and that your business must comply with this country’s legal requirements. For some countries, it also summarizes local direct-selling rules. For others, it suggests you consult local legal experts.
The panel ends with Cancel and Save. If you leave Country or Currency empty, a message such as Currency is required appears under the field and the panel stays open. If the save fails for another reason, the panel closes and Failed to save country appears with details.
If you don’t see Add Country, Delete or Save, your role can view countries but can’t change them. An admin who manages roles can set Company Countries, in the Settings category card, to Full access. See Roles.

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Add a country

1

Open the panel

Click Add Country.
2

Choose a mode

Under Mode, click NFR, OTG or USD.
3

Select the country and currency

Choose the Country and its Currency.
4

Set the optional fields

If you need them, choose a Fulfillment Warehouse and enter a Shipping/handling Fee and a Business tax ID number. Turn on Default Country only if this country should become your default. Under Enable 3DS, choose Enabled or Disabled.
5

Save

Click Save. You see Country updated successfully! and the country appears in the table.

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Edit a country

1

Open the country

Click the country’s row, or choose Edit from its actions menu. The Edit Country panel opens.
2

Change its settings

Update any field except Country, which is locked.
3

Save

Click Save. You see Country updated successfully!

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Delete a country

You can’t delete a country if any order has a shipping address in that country, or if any subscription uses it. You also can’t delete it while products are still sold there. The error message names up to five of the products that block the delete.To clear products, turn off Enable for the country on each product’s variants, save the product, and try again. See Choose which products sell in a country.
1

Choose Delete

In the country’s actions menu, choose Delete.
2

Confirm

The Delete Country dialog asks you to confirm. Click Delete. If the delete works, you see Country deleted successfully! If it fails, you see Failed to delete country with the reason.

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FAQ

Apart from the Business tax ID number, a country’s tax settings are on the Taxes screen, not here. In the Settings sidebar, under Commerce, select Taxes. In the Per-Country Tax Configuration card, choose Edit Tax Settings from the country’s actions menu.
Yes. On a new product, Create Product stays grayed out while your company has no countries.
You set this on each product, per variant, not on the Countries screen. A new variant starts with every country turned off.
1

Open the product

In the admin sidebar, under We-Commerce, go to Storefront > Products and open the product.
2

Show a variant's countries

In the Variant Pricing card, click the arrow at the end of the variant’s row to show its country grid. On a saved product, the first variant’s grid is already open.
3

Turn countries on or off

Use the Enable switch on each country’s row. The variant’s Available In column shows the countries that are on.
4

Save the product

Click Save.
The Countries item appears only if your role has View only or Full access for Company Countries, in the Settings category card. Ask an admin who manages roles to set it. The separate Country Markets permission doesn’t control this screen. See Roles.
The country is in test mode, but no test gateway can serve it. While test mode is on for your company, card payments for the country are blocked.To clear the badge, open the Settings sidebar. Under Payments, select Payment Routing. There, assign a test gateway that can serve the country, or take the country out of test mode.