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Use the Payments Status screen to follow your Fluid Payments setup. It shows which card processors (PSPs) and alternative payment methods (APMs) are live or still being set up, which countries can take payments, and your company’s most recent transactions.

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Where to find it

In the admin sidebar, under Payments, select Accounts. To open the screen, your role needs View only or Full access for Payment Accounts. On the Roles screen, Payment Accounts is in the Commerce card. Open the card and set access from the Payment Accounts area’s menu. Without it, Accounts isn’t in the sidebar, and opening the screen shows a message that you don’t have permission to view the page.

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What’s on the screen

The page header reads Payments Status.

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Setup banner

At the top, a banner shows where your Fluid Payments setup stands. While the onboarding form is unsubmitted and no provider is being set up, the rest of the screen is greyed out and can’t be clicked. When every provider being set up is live, no banner appears. If the screen can’t load your setup, a red banner shows the error, or Failed to load payments status. The onboarding form needs its own permission, Payments Onboarding, also in the Commerce card. Without it, the setup buttons show a message that you don’t have permission to view the page. See Onboarding.

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Summary tiles

Four tiles sit under the banner:
  • Token Vault: Ready (Tokenization live) once card tokenization is set up. Until then it reads In Progress (Setting up tokenization).
  • PSPs Connected: live card processors out of all processors being set up. Below the count, All processors live, or how many are still in setup.
  • APMs Enabled: how many alternative payment methods are live.
  • Countries Ready: countries ready to take payments, out of all the countries in your setup. Below the count, how many are partially live, Full global coverage when all are ready, or Countries in setup.

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Map and countries

The map colors each country in your setup by its status. Point at a country to see its status, such as Ready or In Progress. Click it to jump to its card in the Countries list beside the map. Scroll over the map to zoom in, and drag to move around while zoomed in. Reset view puts the map back. The Countries list shows how many countries you have, with ready countries first, then those in progress, then those not configured, each group in alphabetical order. Each country card shows:
  • Status badge: point at it to see the reason, when one is given.
  • PSPs: a logo for each card processor in that country. Point at a logo to see its name and status: Live — accepting payments, or its setup stage. Logos of processors that aren’t live are faded.
  • APMs: the same for alternative payment methods. Apple Pay is listed when an active card processor that offers Apple Pay, and isn’t a test or sandbox account, is live in that country.
  • Services: point at Vault to see whether card tokenization is Configured there. The 3-D Secure chip reads 3DS2 Required or 3DS2 Not Required; point at it to see whether 3-D Secure is Configured.

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Processor and APM tiles

Below the map, a row of tiles shows your card processors, live ones first, then by setup stage. To see your alternative payment methods instead, click Show APMs on the APMs tile. To switch back, click Show PSPs on the Credit Cards tile, which shows how many processors you have. Each tile shows the provider’s name and logo, and up to three country flags. Point at the flags to see all of its countries and their status, or Country assignments pending. A provider that’s still being set up shows:
  • Its stage: Initial Setup, Underwriting or Connecting & Testing, with a three-step progress bar.
  • Est. time until live, or Pending ETA when no estimate has been set. Point at the icon next to an estimate: it’s a rough estimate and subject to change.
A provider marked Not Onboarding isn’t being set up. Card processor tiles in this state are greyed out. A single live provider shows:
  • Its processing fee: basis points (bps) plus a fixed amount for card processors, a percentage plus a fixed amount for APMs.
  • A read-only Enabled switch. It’s on when the provider is active and isn’t a test or sandbox account. A live provider that isn’t enabled is dimmed.
Live card processors that use the same gateway are grouped on one tile with an N MIDs badge (or x/y when only some are enabled). Click the badge or the footer to see each account’s fee and countries. The footer reads x/y enabled instead of a switch. A small Apple Pay badge on a processor’s logo means it offers Apple Pay. A round-arrow badge on an APM’s logo means it supports recurring payments.

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Recent Transactions

Once at least one provider is live, Recent Transactions lists up to 12 of your company’s most recent transactions, newest first, and checks for new ones every 5 seconds. If a checkout has more than one transaction, it gets one row, showing its latest finished transaction, or its latest one if none has finished. Its columns include:
  • Time: how long ago, such as 45s ago, 3m ago or 2h ago.
  • Transaction: the first 12 characters of the transaction’s ID.
  • Method: Credit card, or the payment method’s name, such as PayPal.
  • Provider: the payment account that processed it.
  • Status: Approved, Declined, or Processing for anything else.
  • Amount: in the transaction’s currency.
On wider screens, the header also shows a small bar chart with one bar per row, colored by status, and the approval rate, with how many were approved and declined. These count only the rows in the table. When a new transaction comes in, a short animation carries it to the provider tiles, and then it’s added to the top of the table. The animation replays a transaction that’s already recorded; it doesn’t show how long the payment took. Before any provider is live, the table reads No recent transactions yet.

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Set up Fluid Payments

Clicking Learn More on the Fluid Payments is not set up yet banner opens the Set Up Payments panel. Under Choose Your Payment Experience, you can pick:
  • Activate Fluid Payments: opens the onboarding form.
  • Connect to existing provider accounts: for using your own existing gateway and payment method accounts instead of Fluid Payments. It opens the Alternative Payment Accounts screen in Settings. See APM.
  • Need Help?: opens a page in a new browser tab where you can schedule a call with Fluid’s payment specialists.
Each choice closes the panel.
1

Open the onboarding form

On the banner, click Activate Fluid Payments, or Resume Onboarding Form if you’ve already started.
2

Fill in and submit the form

Complete each section of the form and submit it. See Onboarding.
3

Follow the setup

Come back to Accounts to follow progress. Once your form is received, the banner reads We’ve received your onboarding form. If the banner hasn’t changed, reload the screen. As each provider is set up, its tile shows the current stage and, when one is set, the estimated time until live.

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Frequently asked questions

The tiles, map and transactions stay greyed out while the onboarding form is unsubmitted and no provider is being set up. Click Activate Fluid Payments or Resume Onboarding Form on the banner to finish it.
No time estimate has been set for that provider yet. The tile still shows its current stage.