Skip to main content
Email change history is a read-only record of who turned each of your company’s emails on or off, and when. Use it to find out why an email stopped going out, or to check a change someone else made.

​
Where to find it

In the admin, click the Settings gear in the top bar. In the Settings sidebar, under Company, select Communications. At the top of the Communications screen, click View Change History. To see View Change History and open the page, your role needs at least View only for Company Settings, in the Settings card of the role’s Permissions tab. If your role is missing it, the page says you don’t have access to email change history. Ask an admin who manages roles to update your role. See Roles.

​
What’s on the screen

The page is titled Email change history. Its breadcrumb, Communications > Change history, takes you back to the Communications screen. Each row is one change, newest first:
  • When: how long ago the change happened, for example 2 hours ago. Hover over it to see the exact date and time.
  • Who: the admin, droplet or API token that made the change, or System. Under the name, via shows how they made it.
  • What: the email’s name, with a Turned on or Turned off badge.
Click Load more at the bottom to see older changes. If nobody has changed an email yet, the page says No email changes recorded yet.

​
Filter the history

Use the filters above the list:
  • Email: show changes to one email. The list can include emails that the Communications screen doesn’t show.
  • From and To: show changes made between two dates.
Click Clear filters to show everything again. The filters are saved in the page’s address, so you can copy the link to share the same view with your team or with support.