Agency work
Open the pickup owner's ticket messaging session
Accepts a legacy or identity home-company admin session without switching the active profile. Requires current agency membership and ownership of the ticket’s sent request, with a live internal channel participant. Returns a purpose-bound credential expiring at the next five-minute boundary accepted only for this conversation’s allowlisted text messaging actions and MessageChannel. It is not a general company session. Keep it in memory, never renderer storage. Removal, handover, withdrawal, flag changes and a fresh join boundary invalidate it immediately. A request revision (including a quote or stage change) also requires renewing the credential; clients may renew once after a refusal only if this endpoint still confirms ownership.
POST
/
api
/
v202604
/
agencies
/
{agency}
/
tasks
/
{id}
/
channel-session
Open the pickup owner's ticket messaging session
curl --request POST \
--url https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session"
headers = {"Authorization": "Bearer <token>"}
response = requests.post(url, headers=headers)
print(response.text)const options = {method: 'POST', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session"
req, _ := http.NewRequest("POST", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"channel_session": {
"token": "token_8f3a1c9e2b7d4f60",
"expires_at": "2026-11-12T18:00:00Z",
"conversation_id": 965188066,
"conversation_uuid": "01a1d0e8-5710-7d30-8059-2ab190a3dcb8",
"recipient_id": 1069114617
},
"status": 200,
"meta": {
"request_uuid": null,
"timestamp": "2026-11-12T17:57:30Z"
}
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
The agency key, as a root admin created it.
Maximum string length:
64Pattern:
^[a-z0-9_]+$The ticket UUID returned in an agency queue page.
⌘I
Open the pickup owner's ticket messaging session
curl --request POST \
--url https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session"
headers = {"Authorization": "Bearer <token>"}
response = requests.post(url, headers=headers)
print(response.text)const options = {method: 'POST', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session"
req, _ := http.NewRequest("POST", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/channel-session")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"channel_session": {
"token": "token_8f3a1c9e2b7d4f60",
"expires_at": "2026-11-12T18:00:00Z",
"conversation_id": 965188066,
"conversation_uuid": "01a1d0e8-5710-7d30-8059-2ab190a3dcb8",
"recipient_id": 1069114617
},
"status": 200,
"meta": {
"request_uuid": null,
"timestamp": "2026-11-12T17:57:30Z"
}
}