Agency work
Move a ticket sent to an agency
Requires an admin-tier user session whose user is a kept member of the agency, confirmed again on this request. Records a human decision on the ticket exactly as modifyMultiplayerTaskStatus does for the company’s admins: the same statuses and transitions, the observed version compared with the stored one, the move recorded in the ticket’s history with the member as the actor, where the company reads it. A ticket Mist holds (handed) is refused. A member who is not an admin of the ticket’s company leaves the company’s owner of the ticket alone. A ticket not sent to the agency, deleted, Cowork-less or unknown answers not-found.
PUT
/
api
/
v202604
/
agencies
/
{agency}
/
tasks
/
{id}
/
status
Move a ticket sent to an agency
curl --request PUT \
--url https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"status_change": {
"status": "in_progress",
"expected_version": 3
}
}
'import requests
url = "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status"
payload = { "status_change": {
"status": "in_progress",
"expected_version": 3
} }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({status_change: {status: 'in_progress', expected_version: 3}})
};
fetch('https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PUT",
CURLOPT_POSTFIELDS => json_encode([
'status_change' => [
'status' => 'in_progress',
'expected_version' => 3
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status"
payload := strings.NewReader("{\n \"status_change\": {\n \"status\": \"in_progress\",\n \"expected_version\": 3\n }\n}")
req, _ := http.NewRequest("PUT", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.put("https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"status_change\": {\n \"status\": \"in_progress\",\n \"expected_version\": 3\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"status_change\": {\n \"status\": \"in_progress\",\n \"expected_version\": 3\n }\n}"
response = http.request(request)
puts response.read_body{
"task": {
"id": "0197d4e2-7a31-7c3e-9b52-4f1d8a6e2c11",
"client_id": "acme-videos",
"company_id": 42,
"creator_id": 4120,
"title": "Add customer videos",
"description": "Use videos from the media library",
"status": "in_progress",
"priority": "high",
"due_on": null,
"kind": "change",
"category": "eng",
"plan": null,
"board_position": null,
"board_position_at_ms": null,
"lock_version": 4,
"run_id": null,
"run_thread_id": null,
"tags": [],
"agency": {
"key": "example_agency",
"name": "Example agency"
},
"assignee": null,
"assigner": null,
"source_threads": [],
"created_at": "2026-10-14T16:02:11.000Z",
"updated_at": "2026-10-15T21:10:05.000Z",
"company": {
"id": 42,
"name": "Acme Supply"
},
"pickup": {
"owner": {
"id": "4120",
"name": "Maya Okafor",
"kind": "user"
},
"picked_up_at": "2026-10-15T21:09:40.000Z",
"picked_up_by": {
"id": "4120",
"name": "Maya Okafor",
"kind": "user"
}
},
"request": {
"state": "sent",
"sent_at": "2026-10-14T16:05:00.000Z",
"own_due_at": "2026-10-14T20:05:00.000Z",
"resolve_due_at": null,
"resolve_breached_at": null,
"resolve_paused_at": null,
"access": [],
"you_have_access": false,
"version": 3,
"stage": "requested",
"quote": null,
"revised_quote": null,
"changes_round": 0,
"delivery_overdue": false,
"last_step": null
}
},
"status": 200,
"meta": {
"request_uuid": "0c5b1f0e-6d52-4e0a-9f6a-2d3a1e8f7b41",
"timestamp": "2026-10-15T21:10:05Z"
}
}{
"error": {
"message": "<string>",
"details": {}
},
"status": 123,
"meta": {
"request_uuid": "<string>",
"timestamp": "2023-11-07T05:31:56Z"
}
}{
"error": {
"message": "<string>",
"details": {}
},
"status": 123,
"meta": {
"request_uuid": "<string>",
"timestamp": "2023-11-07T05:31:56Z"
}
}{
"error": {
"message": "<string>",
"details": {
"type": "conflict",
"task": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"client_id": "<string>",
"company_id": 123,
"creator_id": 123,
"title": "<string>",
"description": "<string>",
"status": "open",
"priority": "urgent",
"due_on": "2023-12-25",
"kind": "bug",
"category": "design",
"plan": [
{
"title": "<string>",
"outcome": "<string>"
}
],
"board_position": "<string>",
"board_position_at_ms": 123,
"lock_version": 1,
"run_id": "<string>",
"run_thread_id": 123,
"tags": [
"<string>"
],
"agency": {
"key": "example_agency",
"name": "Example agency"
},
"assignee": {
"id": "<string>",
"name": "<string>",
"kind": "user"
},
"assigner": {
"id": "<string>",
"name": "<string>",
"kind": "user"
},
"source_threads": [
{
"id": 123,
"theme_id": 123,
"client_id": "<string>",
"n": 123,
"page_url": "<string>",
"author_name": "<string>"
}
],
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z",
"company": {
"id": 123,
"name": "<string>"
},
"pickup": {
"owner": {
"id": "<string>",
"name": "<string>",
"kind": "user"
},
"picked_up_at": "2023-11-07T05:31:56Z",
"picked_up_by": {
"id": "<string>",
"name": "<string>",
"kind": "user"
}
},
"request": {
"access": [
{
"person": {
"id": "<string>",
"name": "<string>"
},
"role": {
"id": 123,
"name": "<string>"
}
}
],
"you_have_access": true,
"state": "sent",
"sent_at": "2023-11-07T05:31:56Z",
"own_due_at": "2023-11-07T05:31:56Z",
"resolve_due_at": "2023-11-07T05:31:56Z",
"resolve_breached_at": "2023-11-07T05:31:56Z",
"resolve_paused_at": "2023-11-07T05:31:56Z",
"version": 123,
"stage": "requested",
"quote": {
"hours": 123,
"deliver_on": "2023-12-25",
"note": "<string>",
"quoted_at": "2023-11-07T05:31:56Z",
"quoted_by": {
"id": "<string>",
"name": "<string>",
"kind": "user"
}
},
"revised_quote": {
"hours": 123,
"deliver_on": "2023-12-25",
"note": "<string>",
"quoted_at": "2023-11-07T05:31:56Z",
"quoted_by": {
"id": "<string>",
"name": "<string>",
"kind": "user"
}
},
"changes_round": 1,
"delivery_overdue": true,
"last_step": {
"kind": "<string>",
"at": "2023-11-07T05:31:56Z",
"by": {
"id": "<string>",
"name": "<string>",
"kind": "user"
},
"note": "<string>"
}
},
"mist_confidence": {
"state": "current",
"score": 3,
"band": "red",
"summary": "<string>",
"concerns": [
"<string>"
],
"raise_by": [
"<string>"
],
"assessed_at": "2023-11-07T05:31:56Z",
"failure": "budget",
"assessment_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"suggested_kind": "bug",
"category": "design",
"difficulty": "easy",
"hours_low": 80,
"hours_high": 80,
"questions": [
{
"id": "q1",
"prompt": "<string>",
"options": [
"<string>"
]
}
],
"duplicate_of": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "<string>",
"status": "open",
"reason": "<string>",
"merge_blocked": "agency"
}
},
"source": {
"provider": "linear",
"identifier": "<string>",
"url": "<string>"
},
"attachment_count": 1,
"agency_request": {
"agency": {
"key": "example_agency",
"name": "Example agency"
},
"owner": {
"id": "<string>",
"name": "<string>"
},
"access": [
{
"person": {
"id": "<string>",
"name": "<string>"
},
"role": {
"id": 123,
"name": "<string>"
}
}
],
"owner_has_access": true,
"state": "sent",
"stage": "requested",
"version": 1,
"sent_at": "2023-11-07T05:31:56Z",
"quote": {
"hours": 123,
"deliver_on": "2023-12-25",
"note": "<string>",
"quoted_at": "2023-11-07T05:31:56Z"
},
"revised_quote": {
"hours": 123,
"deliver_on": "2023-12-25",
"note": "<string>",
"quoted_at": "2023-11-07T05:31:56Z"
},
"changes_round": 1,
"reopenable_until": "2023-11-07T05:31:56Z",
"delivery_overdue": true,
"last_step": {
"kind": "<string>",
"at": "2023-11-07T05:31:56Z",
"note": "<string>"
}
},
"agency_join_request": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"state": "pending",
"agency_name": "<string>",
"decline_reason": "<string>",
"requested_at": "2023-11-07T05:31:56Z",
"lock_version": 1
},
"merged_into": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "<string>",
"deleted": true
},
"merged_from": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "<string>",
"merged_at": "2023-11-07T05:31:56Z",
"version": 1
}
],
"conversation_id": 123,
"status_editable": true
}
}
},
"status": 123,
"meta": {
"request_uuid": "<string>",
"timestamp": "2023-11-07T05:31:56Z"
}
}{
"error": {
"message": "<string>",
"details": {}
},
"status": 123,
"meta": {
"request_uuid": "<string>",
"timestamp": "2023-11-07T05:31:56Z"
}
}{
"error": {
"message": "<string>",
"details": {}
},
"status": 123,
"meta": {
"request_uuid": "<string>",
"timestamp": "2023-11-07T05:31:56Z"
}
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
The agency key, as a root admin created it.
Maximum string length:
64Pattern:
^[a-z0-9_]+$The ticket UUID returned in an agency queue page.
Body
application/json
Show child attributes
Show child attributes
Response
The ticket at its new status.
A ticket as an agency's member reads it: the task API's ticket plus the company it belongs to, who in the agency has picked it up, and the agency's sent request for it. The customer's linked threads and Mist's plan stay with the company: source_threads is always empty, and run_thread_id and plan are always null. A pick-up or release sends the request's version back as expected_version, so a change made since is refused.
Show child attributes
Show child attributes
Show child attributes
Show child attributes
⌘I
Move a ticket sent to an agency
curl --request PUT \
--url https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"status_change": {
"status": "in_progress",
"expected_version": 3
}
}
'import requests
url = "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status"
payload = { "status_change": {
"status": "in_progress",
"expected_version": 3
} }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({status_change: {status: 'in_progress', expected_version: 3}})
};
fetch('https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PUT",
CURLOPT_POSTFIELDS => json_encode([
'status_change' => [
'status' => 'in_progress',
'expected_version' => 3
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status"
payload := strings.NewReader("{\n \"status_change\": {\n \"status\": \"in_progress\",\n \"expected_version\": 3\n }\n}")
req, _ := http.NewRequest("PUT", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.put("https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"status_change\": {\n \"status\": \"in_progress\",\n \"expected_version\": 3\n }\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.fluid.app/api/v202604/agencies/{agency}/tasks/{id}/status")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"status_change\": {\n \"status\": \"in_progress\",\n \"expected_version\": 3\n }\n}"
response = http.request(request)
puts response.read_body{
"task": {
"id": "0197d4e2-7a31-7c3e-9b52-4f1d8a6e2c11",
"client_id": "acme-videos",
"company_id": 42,
"creator_id": 4120,
"title": "Add customer videos",
"description": "Use videos from the media library",
"status": "in_progress",
"priority": "high",
"due_on": null,
"kind": "change",
"category": "eng",
"plan": null,
"board_position": null,
"board_position_at_ms": null,
"lock_version": 4,
"run_id": null,
"run_thread_id": null,
"tags": [],
"agency": {
"key": "example_agency",
"name": "Example agency"
},
"assignee": null,
"assigner": null,
"source_threads": [],
"created_at": "2026-10-14T16:02:11.000Z",
"updated_at": "2026-10-15T21:10:05.000Z",
"company": {
"id": 42,
"name": "Acme Supply"
},
"pickup": {
"owner": {
"id": "4120",
"name": "Maya Okafor",
"kind": "user"
},
"picked_up_at": "2026-10-15T21:09:40.000Z",
"picked_up_by": {
"id": "4120",
"name": "Maya Okafor",
"kind": "user"
}
},
"request": {
"state": "sent",
"sent_at": "2026-10-14T16:05:00.000Z",
"own_due_at": "2026-10-14T20:05:00.000Z",
"resolve_due_at": null,
"resolve_breached_at": null,
"resolve_paused_at": null,
"access": [],
"you_have_access": false,
"version": 3,
"stage": "requested",
"quote": null,
"revised_quote": null,
"changes_round": 0,
"delivery_overdue": false,
"last_step": null
}
},
"status": 200,
"meta": {
"request_uuid": "0c5b1f0e-6d52-4e0a-9f6a-2d3a1e8f7b41",
"timestamp": "2026-10-15T21:10:05Z"
}
}{
"error": {
"message": "<string>",
"details": {}
},
"status": 123,
"meta": {
"request_uuid": "<string>",
"timestamp": "2023-11-07T05:31:56Z"
}
}{
"error": {
"message": "<string>",
"details": {}
},
"status": 123,
"meta": {
"request_uuid": "<string>",
"timestamp": "2023-11-07T05:31:56Z"
}
}{
"error": {
"message": "<string>",
"details": {
"type": "conflict",
"task": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"client_id": "<string>",
"company_id": 123,
"creator_id": 123,
"title": "<string>",
"description": "<string>",
"status": "open",
"priority": "urgent",
"due_on": "2023-12-25",
"kind": "bug",
"category": "design",
"plan": [
{
"title": "<string>",
"outcome": "<string>"
}
],
"board_position": "<string>",
"board_position_at_ms": 123,
"lock_version": 1,
"run_id": "<string>",
"run_thread_id": 123,
"tags": [
"<string>"
],
"agency": {
"key": "example_agency",
"name": "Example agency"
},
"assignee": {
"id": "<string>",
"name": "<string>",
"kind": "user"
},
"assigner": {
"id": "<string>",
"name": "<string>",
"kind": "user"
},
"source_threads": [
{
"id": 123,
"theme_id": 123,
"client_id": "<string>",
"n": 123,
"page_url": "<string>",
"author_name": "<string>"
}
],
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z",
"company": {
"id": 123,
"name": "<string>"
},
"pickup": {
"owner": {
"id": "<string>",
"name": "<string>",
"kind": "user"
},
"picked_up_at": "2023-11-07T05:31:56Z",
"picked_up_by": {
"id": "<string>",
"name": "<string>",
"kind": "user"
}
},
"request": {
"access": [
{
"person": {
"id": "<string>",
"name": "<string>"
},
"role": {
"id": 123,
"name": "<string>"
}
}
],
"you_have_access": true,
"state": "sent",
"sent_at": "2023-11-07T05:31:56Z",
"own_due_at": "2023-11-07T05:31:56Z",
"resolve_due_at": "2023-11-07T05:31:56Z",
"resolve_breached_at": "2023-11-07T05:31:56Z",
"resolve_paused_at": "2023-11-07T05:31:56Z",
"version": 123,
"stage": "requested",
"quote": {
"hours": 123,
"deliver_on": "2023-12-25",
"note": "<string>",
"quoted_at": "2023-11-07T05:31:56Z",
"quoted_by": {
"id": "<string>",
"name": "<string>",
"kind": "user"
}
},
"revised_quote": {
"hours": 123,
"deliver_on": "2023-12-25",
"note": "<string>",
"quoted_at": "2023-11-07T05:31:56Z",
"quoted_by": {
"id": "<string>",
"name": "<string>",
"kind": "user"
}
},
"changes_round": 1,
"delivery_overdue": true,
"last_step": {
"kind": "<string>",
"at": "2023-11-07T05:31:56Z",
"by": {
"id": "<string>",
"name": "<string>",
"kind": "user"
},
"note": "<string>"
}
},
"mist_confidence": {
"state": "current",
"score": 3,
"band": "red",
"summary": "<string>",
"concerns": [
"<string>"
],
"raise_by": [
"<string>"
],
"assessed_at": "2023-11-07T05:31:56Z",
"failure": "budget",
"assessment_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"suggested_kind": "bug",
"category": "design",
"difficulty": "easy",
"hours_low": 80,
"hours_high": 80,
"questions": [
{
"id": "q1",
"prompt": "<string>",
"options": [
"<string>"
]
}
],
"duplicate_of": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "<string>",
"status": "open",
"reason": "<string>",
"merge_blocked": "agency"
}
},
"source": {
"provider": "linear",
"identifier": "<string>",
"url": "<string>"
},
"attachment_count": 1,
"agency_request": {
"agency": {
"key": "example_agency",
"name": "Example agency"
},
"owner": {
"id": "<string>",
"name": "<string>"
},
"access": [
{
"person": {
"id": "<string>",
"name": "<string>"
},
"role": {
"id": 123,
"name": "<string>"
}
}
],
"owner_has_access": true,
"state": "sent",
"stage": "requested",
"version": 1,
"sent_at": "2023-11-07T05:31:56Z",
"quote": {
"hours": 123,
"deliver_on": "2023-12-25",
"note": "<string>",
"quoted_at": "2023-11-07T05:31:56Z"
},
"revised_quote": {
"hours": 123,
"deliver_on": "2023-12-25",
"note": "<string>",
"quoted_at": "2023-11-07T05:31:56Z"
},
"changes_round": 1,
"reopenable_until": "2023-11-07T05:31:56Z",
"delivery_overdue": true,
"last_step": {
"kind": "<string>",
"at": "2023-11-07T05:31:56Z",
"note": "<string>"
}
},
"agency_join_request": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"state": "pending",
"agency_name": "<string>",
"decline_reason": "<string>",
"requested_at": "2023-11-07T05:31:56Z",
"lock_version": 1
},
"merged_into": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "<string>",
"deleted": true
},
"merged_from": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "<string>",
"merged_at": "2023-11-07T05:31:56Z",
"version": 1
}
],
"conversation_id": 123,
"status_editable": true
}
}
},
"status": 123,
"meta": {
"request_uuid": "<string>",
"timestamp": "2023-11-07T05:31:56Z"
}
}{
"error": {
"message": "<string>",
"details": {}
},
"status": 123,
"meta": {
"request_uuid": "<string>",
"timestamp": "2023-11-07T05:31:56Z"
}
}{
"error": {
"message": "<string>",
"details": {}
},
"status": 123,
"meta": {
"request_uuid": "<string>",
"timestamp": "2023-11-07T05:31:56Z"
}
}