> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fluid.app/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> For new direct REST integrations, use the v2026-04 surfaces. The @fluid-app FairShare SDK continues to use its own published public-v2025-06 contract.
> Authenticate with the header Authorization: Bearer <token>; public storefront read endpoints require no auth.
> To sign a new merchant up for Fluid programmatically, call POST https://api.fluid.app/api/company with no credentials, as described in /api/agent-signup. Do not automate the signup form or book a demo. The merchant must open the emailed sign-in link and create an API token before authenticated calls are possible.
> Lists use cursor pagination via the page[cursor] and page[limit] query params; follow meta.pagination.next_cursor until it is null.
> When the same operation exists on more than one surface, use the newest: dated API versions are newer than unversioned ones, and later dates win (v2026-04 > v2025-06 > unversioned v0/v1.1). Fall back to a legacy or unversioned operation only when no newer versioned equivalent exists — the company-v0 notes below list the known superseded operations. /api/company/v1 and /api/v1/... paths are documented in no spec here and must never be used (/api/v1.1/... is distinct and documented in company-v0). Use page/per_page offset pagination only where a spec documents it — in practice the unversioned company-v0 admin surface; every versioned surface uses cursor pagination.
> Navigation menu management is documented in themes/navigation-menus. These unversioned admin endpoints (/api/menus and nested menu_items) are verified against the implementation but are not yet in the synced OpenAPI specs. Use that reference for menu payloads and its flat page/per_page pagination; missing spec coverage does not make these endpoints unavailable.
> The OpenAPI specs under api-reference/ are the authoritative contracts; prefer them over prose when in doubt. api-reference/storefront-v2026-04.yaml covers the v2026-04 storefront surface (/api/v202604/... paths); api-reference/checkout-v2026-04.yaml covers the v2026-04 checkout surface (/api/checkout/v2026-04/... paths — carts, cart auth, discounts, items, subscriptions, orders, enrollments, and store config); api-reference/public-v2025-06.yaml covers the Public SDK surface used by the @fluid-app FairShare SDK, including its parallel cart lifecycle, browser integrations, versioned payment callbacks, unversioned public utilities, and the cart price-override operation; api-reference/payment-v2026-04.yaml covers the v2026-04 payment gateway admin surface (/api/payment/v2026-04/... paths, bearer-authenticated — gateway CRUD, gateway purchase/authorize/$0-verify, transaction list/show and capture/void/credit, and merchant payment configuration); api-reference/payments-v2026-04.yaml covers the v2026-04 cart payment surface (/api/payments/v2026-04/carts/{cart_token}/... paths, authenticated by the cart token in the path with no bearer — payment-method selection, VGS card tokenization, 3D Secure verification, and PayPal/Braintree/Klarna/Apple Pay flows); api-reference/commerce-v2026-04.yaml covers the v2026-04 commerce order-editing surface (/api/v202604/orders/{order_id}/edits paths, bearer-authenticated — post-checkout order edits that atomically insert items and add adjustments/discounts, with an optional dry-run preview); api-reference/webhooks-v0.yaml covers the unversioned webhooks surface (/api/... paths — webhook registration, delivery payloads, callback registrations, company events, and webhook/callback schemas); api-reference/company-v0.yaml covers the legacy unversioned company admin surface (/api/... paths, bearer-authenticated — company settings and management, customers, users, roles, subscription plans, subscription bundles, subscriptions, media, pages, catch-ups, inventory levels, domains, agreements, and admin order actions). company-v0 caveats: it is the legacy v0 admin contract and its lists use flat page/per_page offset pagination, which is expected there despite the general cursor-pagination rule; where an operation exists in both company-v0 and a versioned spec, prefer the versioned spec — the subscriptions lifecycle (list/create/show/update, cancel, pause, reactivate, resume, retry, skip, failed-cycle-waiver, discounts) and subscription bundles are superseded by checkout-v2026-04, and company pages/media CRUD plus the public pages, categories, products, and media list endpoints are superseded by storefront-v2026-04. Subscription plan management (/api/subscription_plans, resource-wrapped {"subscription_plan": {...}} bodies) exists only in company-v0. api-reference/members-v2025-06.yaml covers the v2025-06 unified Member identity surface (/api/v2025-06/members/... paths, bearer-authenticated — member list/create/show/update, lookup by email/username/external_id/legacy_customer_id, member-type assignment, and the sponsor genealogy read). Prefer it over the customers and reps surfaces when the member type matters: /customers does not serialize member_type. api-reference/analytics-v2026-04.yaml covers the v2026-04 Home dashboard analytics surface (/api/v202604/analytics/dashboard/... paths, bearer-authenticated — read-only endpoints for the Home > Overview, Home > Live, and Home > Field tabs, each accepting an optional country ISO alpha-2 query param that scopes aggregations to a single country).
> api-reference/analytics-v0.yaml covers the unversioned analytics surface that backs the fluid-admin Traffic tab (/api/analytics/... and /api/analytics/traffic/... paths, bearer-authenticated — the legacy shares/views/visitors summary plus traffic overview, ranked campaigns, sources, geographies, flows, and per-rep breakdown, all sharing one reporting-period contract).
> Successful responses wrap the resource payload alongside a top-level integer status and a meta object.
> Portal Definition authoring edits and synchronizes the portal JSON resource graph. Widget Package authoring builds either a company-owned or Droplet-owned Remote DOM package. These are separate contracts; do not imply that one defines the other.
> For Widget Package worker code, use only @fluid-app/portal-sdk/widgets/worker. Use only the Portal Definition and Widget Package workflows and public entry points documented here; do not infer support for undocumented surfaces.
> Every portal function and declarative capability used by a widget must appear in that widget's uses array. Use the same typed function value in uses; do not invent capability-name strings.
> Widget styling must use the portal's semantic theme variables for colors, typography, spacing, radii, borders, focus, and charts whenever a token represents the visual decision. Do not create a separate light or dark palette or duplicate theme controls as widget properties.
> Prefer worker-safe Fluid UI components exported by @fluid-app/portal-sdk/widgets/worker when they fit the interaction. When no exported component fits, use semantic HTML, accessible behavior, and the portal theme variables.
> A Portal Definition push updates the remote working definition. A portal version is an immutable snapshot, and activation is a separate live release operation.

# Getting help

> Find answers in the docs and learn what to include when you contact Fluid support about the admin, the mobile app or building on Fluid.

Start with the guides on this site. If they don't answer your question, [contact Fluid support](#contact-support).

## Find an answer in the docs

If you use the admin portal, browse the [admin portal guides](/help/admin). For a Settings screen, start from the [Settings overview](/help/admin/settings). It lists the screens in each Settings group.

If you use the mobile app, see the [Mobile app](/help/mobile) guides. For sales and marketing training, see the [Playbook](/help/playbook).

If you're building on Fluid:

* [Developer quickstart](/quickstart)
* [Themes overview](/themes/overview), for storefront themes
* [API overview](/api/overview), for the REST API
* [FairShare SDK overview](/sdk/overview)

## Contact support

Email [help@fluid.app](mailto:help@fluid.app).

Include these details in your email:

* Your sign-in email address. If you use the admin portal, it's under your name at the bottom of the admin sidebar. If the sidebar is collapsed, click your picture or initials to see it.
* Your company name. If you use the admin portal, it's at the top of the admin sidebar. If the sidebar is collapsed, expand it to see the name. If you work in more than one company, give the one where the issue happens.
* Where the issue happens, for example a screen in the admin, a page on your storefront, your checkout or the mobile app.
* The page URL from your browser's address bar, or how you reached the screen (for example, in the admin, the **Settings** gear, then **Checkout**). If the problem is on the sign-in page, describe what you see instead of sending its address.
* What you were trying to do, what you expected to happen and what happened instead.
* The steps to reproduce the issue, if you can.
* The exact text of any error message.
* Screenshots or a screen recording that show the problem.

<Warning>
  Never include the code or sign-in link from a sign-in email, or any password, in a support request.
</Warning>

## Report a mobile app issue

If the problem is in the mobile app, also include:

* The device model and operating system version, from the device's settings, and the app version.
* Whether the device was on Wi-Fi or mobile data, if that seems relevant.
* How often it happens, and any pattern you notice.
* What you already tried, and what happened.

<Tip>
  To see the app version, tap your picture or initials at the top of the app's home screen, then **General Information**, then **App Info**. Tap **Copy**, then paste the details into your email.
</Tip>

If you're a company admin and one of your app users reported the problem, try to reproduce it yourself first. Ask the user to copy their **App Info** the same way. Then also include:

* Whether you could reproduce the problem.
* What your users told you, in their own words.
* How many users report it.
* How the issue affects your business.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How do I change the email address I sign in with?" id="change-sign-in-email">
    [Contact support](#contact-support). If you use the admin portal, the **Email** field on your **Profile** page is read-only because it's your sign-in address, and a new address must be verified before the change takes effect. To open **Profile**, click your name at the bottom of the admin sidebar and select **Profile**.
  </Accordion>
</AccordionGroup>
