> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fluid.app/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> For new direct REST integrations, use the v2026-04 surfaces. The @fluid-app FairShare SDK continues to use its own published public-v2025-06 contract.
> Authenticate with the header Authorization: Bearer <token>; public storefront read endpoints require no auth.
> To sign a new merchant up for Fluid programmatically, call POST https://api.fluid.app/api/company with no credentials, as described in /api/agent-signup. Do not automate the signup form or book a demo. The merchant must open the emailed sign-in link and create an API token before authenticated calls are possible.
> After signup, to launch a merchant's store (back-office sync, payments onboarding, store setup, a theme copied from their current site, and a preview link before billing), follow /api/agent-launch.
> Lists use cursor pagination via the page[cursor] and page[limit] query params; follow meta.pagination.next_cursor until it is null.
> When the same operation exists on more than one surface, use the newest: dated API versions are newer than unversioned ones, and later dates win (v2026-04 > v2025-06 > unversioned v0/v1.1). Fall back to a legacy or unversioned operation only when no newer versioned equivalent exists — the company-v0 notes below list the known superseded operations. The same applies to /api/company/v1 and /api/v1/... paths: prefer a newer documented equivalent, and use one only when none exists (/api/v1.1/... is distinct and documented in company-v0). Use page/per_page offset pagination only where a spec documents it — in practice the unversioned company-v0 admin surface; every versioned surface uses cursor pagination.
> Navigation menu management is documented in themes/navigation-menus. These unversioned admin endpoints (/api/menus and nested menu_items) are verified against the implementation but are not yet in the synced OpenAPI specs. Use that reference for menu payloads and its flat page/per_page pagination; missing spec coverage does not make these endpoints unavailable.
> The OpenAPI specs under api-reference/ are the authoritative contracts; prefer them over prose when in doubt. api-reference/storefront-v2026-04.yaml covers the v2026-04 storefront surface (/api/v202604/... paths); api-reference/checkout-v2026-04.yaml covers the v2026-04 checkout surface (/api/checkout/v2026-04/... paths — carts, cart auth, discounts, items, subscriptions, orders, enrollments, and store config); api-reference/public-v2025-06.yaml covers the Public SDK surface used by the @fluid-app FairShare SDK, including its parallel cart lifecycle, browser integrations, versioned payment callbacks, unversioned public utilities, and the cart price-override operation; api-reference/payment-v2026-04.yaml covers the v2026-04 payment gateway admin surface (/api/payment/v2026-04/... paths, bearer-authenticated — gateway CRUD, gateway purchase/authorize/$0-verify, transaction list/show and capture/void/credit, and merchant payment configuration); api-reference/payments-v2026-04.yaml covers the v2026-04 cart payment surface (/api/payments/v2026-04/carts/{cart_token}/... paths, authenticated by the cart token in the path with no bearer — payment-method selection, VGS card tokenization, 3D Secure verification, and PayPal/Braintree/Klarna/Apple Pay flows); api-reference/commerce-v2026-04.yaml covers the v2026-04 commerce order-editing surface (/api/v202604/orders/{order_id}/edits paths, bearer-authenticated — post-checkout order edits that atomically insert items and add adjustments/discounts, with an optional dry-run preview); api-reference/webhooks-v0.yaml covers the unversioned webhooks surface (/api/... paths — webhook registration, delivery payloads, callback registrations, company events, and webhook/callback schemas); api-reference/company-v0.yaml covers the legacy unversioned company admin surface (/api/... paths, bearer-authenticated — company settings and management, customers, users, roles, subscription plans, subscription bundles, subscriptions, media, pages, catch-ups, inventory levels, domains, agreements, and admin order actions). company-v0 caveats: it is the legacy v0 admin contract and its lists use flat page/per_page offset pagination, which is expected there despite the general cursor-pagination rule; where an operation exists in both company-v0 and a versioned spec, prefer the versioned spec — the subscriptions lifecycle (list/create/show/update, cancel, pause, reactivate, resume, retry, skip, failed-cycle-waiver, discounts) and subscription bundles are superseded by checkout-v2026-04, and company pages/media CRUD plus the public pages, categories, products, and media list endpoints are superseded by storefront-v2026-04. Subscription plan management (/api/subscription_plans, resource-wrapped {"subscription_plan": {...}} bodies) exists only in company-v0. api-reference/members-v2025-06.yaml covers the v2025-06 unified Member identity surface (/api/v2025-06/members/... paths, bearer-authenticated — member list/create/show/update, lookup by email/username/external_id/legacy_customer_id, member-type assignment, and the sponsor genealogy read). Prefer it over the customers and reps surfaces when the member type matters: /customers does not serialize member_type. api-reference/analytics-v2026-04.yaml covers the v2026-04 Home dashboard analytics surface (/api/v202604/analytics/dashboard/... paths, bearer-authenticated — read-only endpoints for the Home > Overview, Home > Live, and Home > Field tabs, each accepting an optional country ISO alpha-2 query param that scopes aggregations to a single country).
> api-reference/analytics-v0.yaml covers the unversioned analytics surface that backs the fluid-admin Traffic tab (/api/analytics/... and /api/analytics/traffic/... paths, bearer-authenticated — the legacy shares/views/visitors summary plus traffic overview, ranked campaigns, sources, geographies, flows, and per-rep breakdown, all sharing one reporting-period contract).
> Successful responses wrap the resource payload alongside a top-level integer status and a meta object.
> Portal Definition authoring edits and synchronizes the portal JSON resource graph. Widget Package authoring builds either a company-owned or Droplet-owned Remote DOM package. These are separate contracts; do not imply that one defines the other.
> For Widget Package worker code, use only @fluid-app/portal-sdk/widgets/worker. Use only the Portal Definition and Widget Package workflows and public entry points documented here; do not infer support for undocumented surfaces.
> Every portal function and declarative capability used by a widget must appear in that widget's uses array. Use the same typed function value in uses; do not invent capability-name strings.
> Widget styling must use the portal's semantic theme variables for colors, typography, spacing, radii, borders, focus, and charts whenever a token represents the visual decision. Do not create a separate light or dark palette or duplicate theme controls as widget properties.
> Prefer worker-safe Fluid UI components exported by @fluid-app/portal-sdk/widgets/worker when they fit the interaction. When no exported component fits, use semantic HTML, accessible behavior, and the portal theme variables.
> A Portal Definition push updates the remote working definition. A portal version is an immutable snapshot, and activation is a separate live release operation.
> The Help Center (/help/...) is for merchants, admins and reps using Fluid. Its admin pages mirror the admin's routes: the screen at admin.fluid.app/settings/taxes is documented at /help/admin/settings/taxes. Use the Help Center for how-to questions about the admin, and the Developer Platform and API Reference for building integrations.
> Help Center pages describe what a company admin sees. A reader's role can hide screens and actions; admins manage roles on Settings > Roles (/help/admin/settings/roles). If someone can't find a screen or button, their role's permissions are the first thing to check.
> Send people who need Fluid support to /help/getting-help. Don't invent support email addresses, phone numbers or response times.

# Ranks

> Create the ranks your reps can hold, edit a rank's name or external ID, and delete ranks you no longer use.

Use the Ranks screen to keep your company's list of rep ranks.

## Where to find it

In the admin, click the **Settings** gear in the top bar. In the Settings sidebar, under **Commerce**, select **Ranks**.

To open the screen, your role needs at least **View only** for **Ranks**, in the **Settings** card on the role's **Permissions** tab.

## What's on the screen

The **Create Rank** button is in the page header.

Above the table are a sort menu and a search box. Sort by **Name**, **External ID** or **Created**, or click a column header. Search finds ranks by name or by external ID.

The table lists one row per rank:

* **Name**: the rank's name.
* **External ID**: the identifier you gave the rank.
* **Created**: the date the rank was created.

Click a row to open the rank. Each row's three-dot menu has **Edit** and **Delete**.

If there are no ranks, or none match your search, the table shows **Nothing to show**.

### Rank panel fields

**Create Rank** opens a side panel titled **Create Rank**. Clicking a row or choosing **Edit** opens it as **Edit Rank**, with the rank's current details filled in. In order, it has:

* **Name** (required). No two ranks can share a name, and names that differ only in capital letters count as the same.
* **External ID** (required): an identifier you choose for the rank. No two ranks can share an external ID.

The panel ends with **Cancel** and **Save**. If **Name** is empty when you click **Save**, you see **Please fill in all required fields** and nothing is saved. Fill in **External ID** too: a rank can't be saved without one.

## Create a rank

<Steps>
  <Step title="Open the panel">
    Click **Create Rank**.
  </Step>

  <Step title="Enter the rank details">
    Enter a **Name** and an **External ID**.
  </Step>

  <Step title="Save">
    Click **Save**. The panel closes and the rank appears in the table.
  </Step>
</Steps>

## Edit a rank

<Steps>
  <Step title="Open the rank">
    Click the rank's row, or choose **Edit** from its three-dot menu. The **Edit Rank** panel opens with the rank's current details.
  </Step>

  <Step title="Change the details">
    Change the **Name** or the **External ID**. Keep both filled in.
  </Step>

  <Step title="Save">
    Click **Save**. The panel closes and the table shows the new details.
  </Step>
</Steps>

## Delete a rank

<Warning>
  Deleting a rank can't be undone. Members who hold the rank are left with no rank, so give them a different rank first.
</Warning>

<Steps>
  <Step title="Choose Delete">
    In the rank's three-dot menu, choose **Delete**.
  </Step>

  <Step title="Confirm">
    Your browser asks you to confirm that you want to delete the rank. Confirm, and the rank disappears from the table.
  </Step>
</Steps>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why can't I see Ranks in the Settings sidebar?" id="ranks-missing-from-settings">
    The **Ranks** item appears only if your role can view ranks. Ask an admin who manages roles to edit your role's permissions: open the **Settings** card, then set **Ranks** to **View only** or **Full access**. See [Roles](/help/admin/settings/roles).
  </Accordion>

  <Accordion title="Why can't I create, edit or delete ranks?" id="rank-actions-missing">
    Each action depends on the **Ranks** permissions on your role:

    * **Create Rank** needs **Create ranks** and **Edit ranks**. Without **Create ranks**, the **Create Rank** button doesn't appear.
    * **Save** on an existing rank needs **Edit ranks**. Without it, you can still open a rank, but the panel has no **Save** button.
    * **Delete** needs **Delete ranks** and **Edit ranks**. Without **Delete ranks**, **Delete** doesn't appear in the three-dot menu.

    Ask an admin who manages roles to edit your role's permissions: open the **Settings** card, then set **Ranks** to **Full access**. To grant only some actions, they can click **Ranks** and turn on the permissions listed above. See [Roles](/help/admin/settings/roles).
  </Accordion>
</AccordionGroup>

## Related pages

* [Settings](/help/admin/settings)
* [Roles](/help/admin/settings/roles)


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