> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fluid.app/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> For new direct REST integrations, use the v2026-04 surfaces. The @fluid-app FairShare SDK continues to use its own published public-v2025-06 contract.
> Authenticate with the header Authorization: Bearer <token>; public storefront read endpoints require no auth.
> To sign a new merchant up for Fluid programmatically, call POST https://api.fluid.app/api/company with no credentials, as described in /api/agent-signup. Do not automate the signup form or book a demo. The merchant must open the emailed sign-in link and create an API token before authenticated calls are possible.
> Lists use cursor pagination via the page[cursor] and page[limit] query params; follow meta.pagination.next_cursor until it is null.
> When the same operation exists on more than one surface, use the newest: dated API versions are newer than unversioned ones, and later dates win (v2026-04 > v2025-06 > unversioned v0/v1.1). Fall back to a legacy or unversioned operation only when no newer versioned equivalent exists — the company-v0 notes below list the known superseded operations. /api/company/v1 and /api/v1/... paths are documented in no spec here and must never be used (/api/v1.1/... is distinct and documented in company-v0). Use page/per_page offset pagination only where a spec documents it — in practice the unversioned company-v0 admin surface; every versioned surface uses cursor pagination.
> Navigation menu management is documented in themes/navigation-menus. These unversioned admin endpoints (/api/menus and nested menu_items) are verified against the implementation but are not yet in the synced OpenAPI specs. Use that reference for menu payloads and its flat page/per_page pagination; missing spec coverage does not make these endpoints unavailable.
> The OpenAPI specs under api-reference/ are the authoritative contracts; prefer them over prose when in doubt. api-reference/storefront-v2026-04.yaml covers the v2026-04 storefront surface (/api/v202604/... paths); api-reference/checkout-v2026-04.yaml covers the v2026-04 checkout surface (/api/checkout/v2026-04/... paths — carts, cart auth, discounts, items, subscriptions, orders, enrollments, and store config); api-reference/public-v2025-06.yaml covers the Public SDK surface used by the @fluid-app FairShare SDK, including its parallel cart lifecycle, browser integrations, versioned payment callbacks, unversioned public utilities, and the cart price-override operation; api-reference/payment-v2026-04.yaml covers the v2026-04 payment gateway admin surface (/api/payment/v2026-04/... paths, bearer-authenticated — gateway CRUD, gateway purchase/authorize/$0-verify, transaction list/show and capture/void/credit, and merchant payment configuration); api-reference/payments-v2026-04.yaml covers the v2026-04 cart payment surface (/api/payments/v2026-04/carts/{cart_token}/... paths, authenticated by the cart token in the path with no bearer — payment-method selection, VGS card tokenization, 3D Secure verification, and PayPal/Braintree/Klarna/Apple Pay flows); api-reference/commerce-v2026-04.yaml covers the v2026-04 commerce order-editing surface (/api/v202604/orders/{order_id}/edits paths, bearer-authenticated — post-checkout order edits that atomically insert items and add adjustments/discounts, with an optional dry-run preview); api-reference/webhooks-v0.yaml covers the unversioned webhooks surface (/api/... paths — webhook registration, delivery payloads, callback registrations, company events, and webhook/callback schemas); api-reference/company-v0.yaml covers the legacy unversioned company admin surface (/api/... paths, bearer-authenticated — company settings and management, customers, users, roles, subscription plans, subscription bundles, subscriptions, media, pages, catch-ups, inventory levels, domains, agreements, and admin order actions). company-v0 caveats: it is the legacy v0 admin contract and its lists use flat page/per_page offset pagination, which is expected there despite the general cursor-pagination rule; where an operation exists in both company-v0 and a versioned spec, prefer the versioned spec — the subscriptions lifecycle (list/create/show/update, cancel, pause, reactivate, resume, retry, skip, failed-cycle-waiver, discounts) and subscription bundles are superseded by checkout-v2026-04, and company pages/media CRUD plus the public pages, categories, products, and media list endpoints are superseded by storefront-v2026-04. Subscription plan management (/api/subscription_plans, resource-wrapped {"subscription_plan": {...}} bodies) exists only in company-v0. api-reference/members-v2025-06.yaml covers the v2025-06 unified Member identity surface (/api/v2025-06/members/... paths, bearer-authenticated — member list/create/show/update, lookup by email/username/external_id/legacy_customer_id, member-type assignment, and the sponsor genealogy read). Prefer it over the customers and reps surfaces when the member type matters: /customers does not serialize member_type. api-reference/analytics-v2026-04.yaml covers the v2026-04 Home dashboard analytics surface (/api/v202604/analytics/dashboard/... paths, bearer-authenticated — read-only endpoints for the Home > Overview, Home > Live, and Home > Field tabs, each accepting an optional country ISO alpha-2 query param that scopes aggregations to a single country).
> api-reference/analytics-v0.yaml covers the unversioned analytics surface that backs the fluid-admin Traffic tab (/api/analytics/... and /api/analytics/traffic/... paths, bearer-authenticated — the legacy shares/views/visitors summary plus traffic overview, ranked campaigns, sources, geographies, flows, and per-rep breakdown, all sharing one reporting-period contract).
> Successful responses wrap the resource payload alongside a top-level integer status and a meta object.
> Portal Definition authoring edits and synchronizes the portal JSON resource graph. Widget Package authoring builds either a company-owned or Droplet-owned Remote DOM package. These are separate contracts; do not imply that one defines the other.
> For Widget Package worker code, use only @fluid-app/portal-sdk/widgets/worker. Use only the Portal Definition and Widget Package workflows and public entry points documented here; do not infer support for undocumented surfaces.
> Every portal function and declarative capability used by a widget must appear in that widget's uses array. Use the same typed function value in uses; do not invent capability-name strings.
> Widget styling must use the portal's semantic theme variables for colors, typography, spacing, radii, borders, focus, and charts whenever a token represents the visual decision. Do not create a separate light or dark palette or duplicate theme controls as widget properties.
> Prefer worker-safe Fluid UI components exported by @fluid-app/portal-sdk/widgets/worker when they fit the interaction. When no exported component fits, use semantic HTML, accessible behavior, and the portal theme variables.
> A Portal Definition push updates the remote working definition. A portal version is an immutable snapshot, and activation is a separate live release operation.

# Communications

> Choose the service that sends your company's emails and set each email type to Active or Inactive.

This screen controls how your company's emails go out. The **Email Delivery Provider** card sets who delivers them. The table below it lists each email type with its status.

## Where to find it

In the admin, click the **Settings** gear in the top bar. In the Settings sidebar, under **Company**, select **Communications**.

<Note>
  Your role needs these permissions, as named on the [Roles](/help/admin/settings/roles) screen:

  * At least **View only** for **Company Settings**, in the **Settings** card, to open this screen.
  * **Full access** for **Company Settings** to set emails to **Active** or **Inactive**. Without it, **Save** doesn't appear, and the switches, tabs, search box, page buttons and **View Droplets** are disabled, so you see only the first page of emails.
  * **Full access** for **Company Settings**, plus the **Integrations** switch **Configure integration settings** in the **Settings** card, to save a provider change.
  * The **Droplets** switch **Browse the droplet marketplace and installed droplets**, in the **Tools & Messaging** card, to open the **Droplets** page.
</Note>

## What's on the screen

### Email Delivery Provider

Pick one option:

* **Fluid Email (Default)**: sends your emails through Fluid's email service.
* **Use a Droplet**: sends your emails through your own provider using a droplet integration. While this option is selected, a **View Droplets** button appears. It opens the **Droplets** page.

With **Use a Droplet** selected, Fluid hands your emails to your provider only when your company has an active `deliver_email` [callback](/help/admin/settings/callbacks), such as one that an email droplet sets up. Without one, Fluid keeps sending your emails itself.

<Warning>
  With **Use a Droplet** selected and that callback active, if handing an email to your provider fails, the email isn't sent. Fluid doesn't send it itself instead.
</Warning>

### Email table

Each row is one email type. The table has three columns:

* **Type**: the email's name, for example **Order Confirmation** or **Subscription Reminder**.
* **Description**: a short note on what the email is for.
* **Status**: an **Active** or **Inactive** badge, next to a switch.

Above the table, use the **All**, **Active** and **Inactive** tabs to filter the list. Use the search box to find an email by its type or description.

Most types start with a word that names their group:

* **Order**: includes confirmations, notifications for your admins, refund receipts, fulfillment notices and cancellation notices.
* **Subscription**: renewal reminders, invoices, confirmations, and notices when a subscription skips its next billing, is paused, is cancelled or resumes. It also includes emails about a failed payment, a past-due subscription and a request to update a payment method.
* **Messaging**: new message notices, unread conversation reminders, and notices about premium messaging, phone numbers and TrustHub profiles.
* **Notification**: cart activity and abandonment, announcements, overdue tasks, comment replies, mentions on theme preview comments, page views, video activity and upcoming events.
* **Export**: notices that a product export or a data export is ready.
* **Enrollment**: enrollment completion reminders, and the portal invitation sent when a member completes enrollment.

<Warning>
  The **Notification Cart Activity** switch also controls other notification emails, such as a rep's alerts about new orders and new leads, and mentions in messages. Setting it to **Inactive** stops those emails too. Mentions on theme preview comments have their own row, **Notification Preview Comment Mention**.
</Warning>

Rows outside those groups include:

* **Auth Signup Confirmation**: email address confirmation for new sign-ups.
* **Comment Reply Notification**: emails a contact when someone replies to a comment the contact left. **Notification Comment Reply** is a separate row, for reply notices that go to people on your team.
* **Promotion Promo Code**: delivery of promotional codes.

## Set an email to Active or Inactive

<Steps>
  <Step title="Find the email">
    Use the tabs or the search box above the table.
  </Step>

  <Step title="Turn the switch on or off">
    In the **Status** column, turn the switch on to make the email **Active**, or off to make it **Inactive**.
  </Step>
</Steps>

The change saves right away, and a confirmation message appears. You don't need to click **Save**.

## Change the email delivery provider

<Steps>
  <Step title="Pick a provider">
    Under **Email Delivery Provider**, select **Fluid Email (Default)** or **Use a Droplet**.
  </Step>

  <Step title="Save your choice">
    **Save** becomes available once you pick a different option. Click **Save** at the top of the page. A confirmation message appears when Fluid saves the change.
  </Step>
</Steps>

<Tip>
  **View Droplets** takes you away from this screen. If you switched to **Use a Droplet**, click **Save** first so your choice isn't lost.
</Tip>

## FAQ

<AccordionGroup>
  <Accordion title="Can I edit an email's content or timing here?" id="edit-content-or-timing">
    No. This screen doesn't change what an email says or when it's sent.
  </Accordion>

  <Accordion title="Can I change the sender or reply-to address here?" id="sender-address">
    No. The banner at the top of this screen mentions sender details, but the screen has no sender or reply-to setting.
  </Accordion>

  <Accordion title="Can I set up abandoned checkout emails here?" id="abandoned-checkout-emails">
    No. The banner at the top of this screen mentions abandoned checkout emails, but the screen doesn't set up follow-up emails to customers who abandon a checkout. The **Notification Cart Activity** row covers the cart activity and abandonment notifications that go to your reps.
  </Accordion>

  <Accordion title="Can I turn off sign-in or user invitation emails?" id="turn-off-sign-in-emails">
    No. Passwordless sign-in links, multi-factor sign-in emails and user invitations aren't listed on this screen, so you can't turn them off here. The portal invitation sent after a member completes enrollment is a different email, listed under **Enrollment**.
  </Accordion>
</AccordionGroup>

## Related pages

* [Settings](/help/admin/settings)
* [Roles](/help/admin/settings/roles)
* [Callbacks](/help/admin/settings/callbacks)
* [Droplets](/concepts/droplets)
